Pulsoq by Avivoq. In force from 18 October 2026.
In plain words. An engagement's order is refunded only if the engagement has not been started, within 14 days of paying, on a written request.
An engagement is started by a deliberate step in Pulsoq, possible only once the payment is received. Until then only its setup is open: no interview guide, questionnaire, survey, analysis or report can be opened, and no evidence entered. Pulsoq asks you to confirm before starting, and records who started it and when. Once an engagement has been started, none of its orders is refunded, including an order that widened its scope.
In writing, with the refund request form on the engagement's order page in Pulsoq, stating the reason for the request. Pulsoq checks that the engagement has not been started and records the request. We answer within 5 business days. An approved refund is made by Paddle, our reseller, to the original payment method.
Paddle, as Merchant of Record, also receives refund requests at paddle.net. It reviews them case by case and takes into account how the service has been used.
Nothing in this policy limits a right the law gives you.